4.3 In Japan, Customer is not King.

According to this topic I really agree with this writer’s opinion. When I went to STARBUCKS COFFEE, Mc DONALDO, Mr. DONUTS, SUKIYA…etc all of these chain stores have manual sheet. Sometimes there are few workers who have a passion but all most many workers say same things and make sales smile like robot. Some time it feels good for me when I am hungry and want to just eat and go out, but some time I feel sad.

 Once I went to coffee shop (not STARBUCKS) the owner asks me “what are you doing recently?” I was a little bit surprised because we’ve never seen each other. After his question I saw back side of me, but there is nobody, and I saw his face twice. He smiles to me and he said again “What are you doing recently? I’m speaking to you.” And I laughed.

 As a conclusion I think customer is not a king customer is a guest to the shop and king is a shops shop is a host. Host need to make comfortable situation for customers. In my opinion customer can say order or request to the host but they should not be haughtiness.


Genta