According to the article, Japanese food service is created by manual and it has no emotion. I think it’s true. I have experience about working at convenience store. The owner of the store gave me a manual of service and ask me to use phrases automatically. However, the phrases were too long, furthermore, most customer angry when I said “I’m sorry. We don’t provide such kind of service.” The manual doesn’t show how to decline requires. I noticed when I stop use manual. I tried to say like this. “I’m sorry. We cannot provide the service because of that reason. In my experience, most customers didn’t say complain when I told them why the store doesn’t provide it. The manual isn’t useful in some situation.
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