8.3 My opinion about the customer services in Japan

I think that there are many people who think that customer is superior standing point when it comes to servicing business in Japan. I cannot deny that there is a tendency that the staff have to listen to whatever customer says in Japanese society. Because of that, there are many remarkable cases that show unreasonable claiming cases against the manager. These phoenomenons often occur particularly in food businesses and restaurant chain worlds. I think that one of the reasons that Japanese food business related jobs like restaurants or food shops are very severe and oppressive is because there are some customers who complain unreasonable claims and the top of the company let shop owners resolve these problems by themselves. The working conditions in food business related jobs like restaurants or food shops are like hell because of not only the few holidays for the workers but also the tendency that the shop staffs have to listen to whatever the customers request. So there are many people who resign these kind of jobs or become melancholia.
I think that Japanese government must take action to resolve these problems and try much efforts to improve the working conditions of food related businesses as soon as possible. Otherwise, the working conditions in food related businesses like restaurants or food shops will become worse and worse.